How can we help?
Use the form below to send a support request. We review requests manually; an exact response time is not currently guaranteed.
Quick answers
Who ships my order?
For member listings, the listing seller ships your card and adds tracking. VaultBid Shop orders are fulfilled through the store. Find tracking in your account.
Where are my purchases and cards?
Physical purchases appear in Orders and payouts. Paid digital card purchases are delivered to the purchasing member’s game collection after payment confirmation. Contact support if a paid purchase is missing.
When does a seller get paid?
Marketplace seller proceeds follow the delivery window and payment verification described in Trust & Safety. Store proceeds do not use that marketplace delivery hold. Stripe settlement and bank schedules still apply.
How do I report an order problem?
Include your order number and describe the issue. Keep photos and packaging. Do not confirm delivery or return an item before the issue and return instructions are reviewed. Refund information.
Are cards authenticated by VaultBid?
No. Sellers must accurately describe their cards. Photo uploads, member accounts, scanning, and Stripe processing are not authentication or grading certificates.
What are the fees?
Marketplace buyers pay a 15% service fee on the sale price. Direct VaultBid Store purchases have no separate marketplace buyer service fee. The complete total appears before payment. Sellers pay 12% commission plus actual Stripe processing fees, with seller-paid shipping separate. Fee details.
How do I reset my password or change my details?
Use Forgot password on the sign-in page for email/password accounts. Update contact and shipping information through your member profile. Never send passwords or one-time login codes to support.
Ask about an order, payment, scan credit, subscription, listing, privacy request, or account problem. Include an order number when possible. Never include passwords, card numbers, or bank details.
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Sign in to contact support. Account setup is not required to submit a request after sign-in.